Helplines and crisis contacts

White curve

Sources of advice and support

The following organisations provide direct support for mental health problems.

Samaritans - confidential emotional support by phone or email 24/7

Call: 116 123 (free line)



Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

Mind Infoline

Call: 0300 123 3393 (9am-6pm Mon-Fri excluding bank holidays)



Information and signposting services about mental health problems, where to get help near you, treatment options and advocacy services.

Mind also has a network of local associations in England and Wales to which people can turn for help and assistance.


Papyrus is the national charity dedicated to the prevention of young suicide. They support young people under 35 who are experiencing thoughts of suicide, as well as people concerned about someone else.


YoungMinds have a parents helpline and a crisis messenger for young people.

The Mix

The Mix has a free helpline for young people to talk to trained supporters about any issue that’s troubling them. They also provide chat and email support.

SHOUT - free text service 24/7

Text: SHOUT to 85258

Free confidential 24/7 text service, for anyone in crisis anytime, anywhere.

Students Against Depression

The Charlie Waller Trust’s own website, developed for students and by students, offering information and practical resources to help young people find a way forward from depression, anxiety and related problems and a place to share stories.

Campaign Against Living Miserably (CALM)

A helpline for men in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

NHS mental health services

Find information, advice and local services on the NHS website. You can also get advice from the NHS 111 phone service.

Find a local NHS urgent mental health helpline (England only)

Mental health helplines

There are lots of other organisations that may be able to help. The Helplines Partnership has a list of mental health helplines which you can filter by region and specific needs.

PLACE Parent Support Network

View local and national support groups for parents and carers on our interactive map.

Find a support group

Mental Health Resources

Information and resources on taking care of your mental health and wellbeing.

Mental Health Resources
Follow us
The Charlie Waller Trust
Queens Voluntary Service Award